Dealing with a difficult patient/family member

Certainly by this time in your clinical education, you have come across either a difficult patient or family member. Without revealing any patient specific information, please discuss the experience you had, and describe the way you handled or could have handled the situation. Here is a short video from a nurse describing her advice on handling a difficult patient, and this my help you someday in your own practice.  Check out this site to see a case study on how to handle a difficult nurse-patient relationship, and then share your thoughts about it.